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Booking
- How do I book a ticket online?
- How do I know if my booking is confirmed?
- What payment methods do you accept?
- Is it safe to use my credit or debit card over to book online?
- Why do you charge a Booking Fee?
- Does the cardholder have to go to the cinema to collect the tickets?
- Where can I collect my tickets?
- I want to book a ticket for a date that is not displayed
- Why can't I book a specific seat?
- Can I add extra seats to an existing booking?
- I've made a mistake with my booking- what should I do?
- Why are some films not shown at my local UCI?
- What does the 15A certificate mean?
- Are there any restrictions regarding the Midnight screenings?
- At what age does someone have to pay the adult ticket price?
- What forms of Student ID are accepted?
- At what age is someone entitled to the senior citizen reduction?
- Can I take a baby into the cinema? Do I have to pay for them?
- Are the advanced screenings the full film?
- One of our party is in a wheelchair how can we book disabled seating?
- One of our party is hearing impaired
- One of our party has a guide or hearing dog
- When and how can I use my voucher for free tickets?
- How much time do the adverts and trailers take up?
- How do I register for “Verfied by Visa” or “Mastercard SecureCode”?
- Im not registered for “Verified by Visa” or “Mastercard SecureCode”– can I still book?
- Im registered for “Verified by Visa”/”Mastercard SecureCode” but had a problem with my booking
- What is “Verified by Visa” & “Mastercard SecureCode”?
- Why do you use “Verified by Visa” and “Mastercard SecureCode”?
Once you have decided on a film and film time simply click on your selection and you will be taken to the booking system. Here you will be able to select the number and type of tickets you require. When you are happy with your selection you will be asked to submit your email address, so that you can receive confirmation of your booking, and your payment details. If you have registered for Quick Booking, you will only have to enter your password. At any point prior to entering your payment details you can abort the booking process/make amends to your selection. Online booking is available only to those who accept UCI Cinemas' Terms of Use. For more information please click here.
At the end of your booking you will be given a confirmation number. Please keep a note of this number, as you will need to bring it along with your card when you collect your tickets at the cinema. You will also receive an email to confirm your booking.
Tickets can be purchased using Visa, MasterCard or Laser cards. Unfortunately, we can no longer accept JCB, Electron, Solo, Style or Duet cards.
In all cases, UCI will charge a Booking Fee for transaction completed remotely on the telephone or internet. The Booking Fee is charged in addition to the stated price of the cinema ticket.
Our Gift Voucher can only be used in cinema.
In all cases, UCI will charge a Booking Fee for transaction completed remotely on the telephone or internet. The Booking Fee is charged in addition to the stated price of the cinema ticket.
Our Gift Voucher can only be used in cinema.
Yes the systems used are extremely secure. UCI use various physical and electronic security measures to protect your personal information. Your transaction details are encrypted using SSL (secure socket layer) technology and UCI uses highly reputable credit/debit card security software to process your credit/debit card transactions remotely.
The charging of a booking fee when pre-booking tickets is fairly standard within the leisure industry and represents a premium to cover the administration, development and maintenance costs of providing a remote booking process.
The fees charged are clearly shown during the booking process and will be shown on your booking confirmation screen and the email sent to your email address at the completion of the booking process.
The fees charged are clearly shown during the booking process and will be shown on your booking confirmation screen and the email sent to your email address at the completion of the booking process.
For your protection against fraud we request that the cardholder is present to collect tickets. If the cardholder cannot be present on the day, they can collect the tickets anytime between making the booking and the day of the screening during normal box office hours.
You must take your credit/debit card with you to the cinema. You can collect your tickets from the cinema box office or from the Automatic Ticket Machines in the foyer (if available at your cinema).
If your booking contains a Student ticket, you will only be able to collect your tickets from the box office, as you will need to show your student ID.
If your booking contains a Student ticket, you will only be able to collect your tickets from the box office, as you will need to show your student ID.
Unfortunately we sometimes have to wait until the film distribution companies fully confirm details about a film before we can put tickets on sale. As soon as we know the films and times they will be displayed on the website. If you have an enquiry about the release date of a particular film, please check our list of 'Coming Soon' films by clicking here.
For quieter performances you are able to choose from ALL available seats when you enter the auditorium, rather than having to sit in a specific pre-booked seat.
If you were given specific row/seat numbers for your original booking please call our Internet Helpline on 1520 927 007 (Calls cost 15c per min*) to receive advice on how best to proceed. However, if your original booking did not specify a specific seat/row then you can simply complete a second booking for the additional tickets, as you will be able to choose from all available seats when you enter the auditorium.
If you have not yet completed your booking (i.e. you have not yet been given a confirmation number or received your confirmation email) you can just close your browser window and start again.
However, if you have been given the confirmation number, your credit/debit card will have already been processed by UCI and you should contact our Internet Helpdesk on 1520 927 007 (Calls cost 15c per min*).
However, if you have been given the confirmation number, your credit/debit card will have already been processed by UCI and you should contact our Internet Helpdesk on 1520 927 007 (Calls cost 15c per min*).
In situations where the film distribution companies only print a small number of copies of a film, they usually limit the number of cinemas in an area that can show the film. We are sometimes unsuccessful in obtaining a copy of the film however it will usually be showing at another cinema somewhere in your area. Frequently, films that receive a small release but get great reviews will be shown as part of our Director's Chair season. Please click here for further details of our latest Director's Chair films.
15A is a recent change in classification in Ireland. It means that the Irish Film Board have classified the film unsuitable for children under 15. However, they may still watch the film, as long as they are accompanied by someone over 18 at all times during the showing. Advice is given regarding the content of the film and the ADULT must decide if it is appropriate for the accompanying under 15. If you want more information about this or any other film certificates click here.
For all of our cinemas, entry to the Midnight screenings are for over 18s only.
All guests aged 15 and over will be charged the adult ticket price. However we offer a student discount to guests in full time education if they hold a valid form of ID such as NUS, NUS Associate or ISIC card.
For details of how to apply for an ISIC card visit the ISIC website by clicking here (this will open in a new window).
For details of how to apply for an ISIC card visit the ISIC website by clicking here (this will open in a new window).
We offer a student discount to guests in full time Third Level Education if they hold a valid ID card received from a Third Level Institution. We do not offer a Student Discount to Second Level Students unless they are below the age of 15 at which time they are entitled to a Child Ticket. Please present your student card when purchasing your tickets at the box office and a discount will be offered to you. If you book online you must collect your tickets at the box office and present your ID in order to avail of your discount. Failure to show a valid 3rd level ID may result in your tickets being refunded and full ticket price being charged to you.
Senior tickets are available to those aged 60 years and over. Please note proof of age may be required (e.g. birth certificate or senior citizens bus pass).
We try to accommodate babies as best we can, the majority of our cinemas will admit babies for GEN, PG, 12A or 15A films showing before 7pm. We ask that you consider others when bring your baby to the cinema, if he/she becomes distressed we request that you take them out of the auditorium. For babes in arms there is no charge, however if the child takes up a seat you will be asked to pay for a Child's ticket. If you would like to find out more about the policy at your local UCI then click here.
Yes this is the full film. An advanced screening is simply a unique opportunity to see the film before anyone else!
If you wish to book a wheelchair space, then please call one of our agents on 00800 4582 4582.
All of our cinemas have either an infra-red or hearing loop system. To check the facilities at your local UCI please click here.
Guide or hearing dogs will be welcome at our cinemas at all times.
We have a large number of different vouchers available, each has different terms and conditions, please check your voucher carefully for validity.
At the present time we cannot accept bookings using vouchers over the phone or via the internet. Bookings must be made in person at the cinema. There will always be a selection of films that your voucher can be used for, but please note that the use of vouchers may be restricted in the first 3 weeks of the release of a specific film - this is what is referred to as 'Free List Suspended'.
If you are unsure of the validity of your voucher for a specific film and/or time, please call 1520 88 00 00 (Calls cost 15c per min*).
At the present time we cannot accept bookings using vouchers over the phone or via the internet. Bookings must be made in person at the cinema. There will always be a selection of films that your voucher can be used for, but please note that the use of vouchers may be restricted in the first 3 weeks of the release of a specific film - this is what is referred to as 'Free List Suspended'.
If you are unsure of the validity of your voucher for a specific film and/or time, please call 1520 88 00 00 (Calls cost 15c per min*).
Normally trailers last for approximately 20 minutes which should be added on to the total running time of the film
During the booking process you may be offered the chance of enrolling in these schemes. Alternatively (or if you experience problems with enrolling within the booking process) you may enrol directly via your banks own web site.
You can still book, however if your bank is participating in these schemes you may be asked to enrol during the booking process. You may opt-out of joining and continue with your booking as normal, however your bank may contact you to ask you to enrol with the scheme to make your card details more secure for future transactions.
Please contact the UCI Website Helpdesk onInternet Helpdesk on 1520 927 007 (Calls cost 15c per min*). However, please note that we are unable to help with registration or password enquiries for “Verified by Visa” or “Mastercard SecureCode”.
Verified by Visa and MasterCard SecureCode are products that are offered by Visa and MasterCard in conjunction with the bank who issued your card. Their aim is to make using your card online more secure through the use of your own private password.
UCI take the security of your credit or debit card details very seriously. We want to ensure that the transactions we accept are authorised by you and “Verified by Visa” and “Mastercard SecureCode” are additional safety measures to ensure that your card is not used fraudulently on our website.